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User Guide for the Cisco Unity Connection Phone Interface(Release 8.x)First Published: February 02, 2010Last Modified: November 16, 2010Americas Headq

Enrolling as a UserProcedureStep 1Dial the applicable number to call Cisco Unity Connection from your desk phone, from another phone withinyour organi

Key(s)Action6Rerecord7Add to the message9 3Mark message secureDuring Message Menu and Shortcuts (Classic Conversation)While listening to a message, pr

Key(s)Action(Not available on some systems)# 8Send fax to fax machine for printing(Not available on some systems)# 9Play message properties# #Skip mes

Key(s)Action(Not available on some systems)9Play message properties#Save as is*Cancel or back up0HelpRecording Menu (Classic Conversation)Use the foll

Key(s)Action4Change setup options4 1Change greetings4 1 2Turn alternate greeting on or off4 2 1Change message notification4 2 2Change fax delivery(Not

Key(s)Action1 #Mark message urgent and send2 #Request return receipt and send3 #Mark message private and send4Set future delivery5Review recording6Rer

Key(s)Action4Slow playback4 4Slower playback5Play message properties6Fast playback6 6Faster playback7Decrease volume(Not available on some systems)8Re

Key(s)Action6Forward message7Delete8Reply8 2Reply to all8 8Call the sender(Not available on some systems)9Save or restore as saved(Not available on so

Key(s)Action1Hear new messages2Send a message3Review saved and deleted messages(Not available on some systems)4Change setup options5 1Find messages fr

Key(s)Action#Cancel or back up0OperatorAfter Message Menu and Shortcuts (Alternate Keypad Mapping N)After listening to a message, press:Key(s)Action4R

Phone Menus for Alternate Keypad Mapping X• Main Menu and Shortcuts (Alternate Keypad Mapping X), page 101• During Message Menu and Shortcuts (Alterna

CHAPTER 2Working with Cisco Unity Connection by Phone• About the Connection Conversation, page 3• Using the Phone Keypad with the Connection Conversat

Key(s)Action2Skip to message body3Pause or resume4Increase volume(Not available on some systems)5Rewind message6Fast-forward7Decrease volume(Not avail

Key(s)Action7Reply#Cancel or back upRecording Menu (Alternate Keypad Mapping X)Use the following keys while you record messages, names, and greetings:

Key(s)Action8 2Find messages from all outside callers(Not available on some systems)8 3Find messages from an outside caller(Not available on some syst

After Message Menu and Shortcuts (Alternate Keypad Mapping S)After listening to a message, press:Key(s)Action1 3Forward message1 5Play previous messag

Voice CommandsThe tables below list voice commands and applicable keys for the following menus when you are using thevoice-recognition input style:• M

Voice CommandAction"Play deleted messages"Hear all deleted messages(Not available on some systems)"Play all greetings"Hear all gre

Send a Message Menu (Voice Commands)For select commands, you can press a corresponding key without turning off voice commands. Your Connectionadminist

Voice CommandAction"Next"Play next message"Save"Save message"Delete"Delete"Reply"Reply"Reply all"Rep

Voice CommandAction"List participants"Hear list of participants"Send message to organizer"Record message to send to meeting organi

Voice CommandAction(Not available on some systems)"Forward"Forward message"Mark new"Save or restore as new(Not available on some s

Your Connection administrator determines the conversation version that you hear. Typically, an administratorwill select a conversation that has a keyp

Voice CommandAction"Pause" or "Resume"Pause or resume User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)112

INDEXAaccessing Connection 5addingalternate devices 58members to private lists 49names to addressing priority list 53remote contacts to private lists

creating private lists 47current greeting, rerecording 36Ddeleted messagesabout 23checking 24deleting permanently 23deletingalternate devices 58member

mailbox (continued)reasons for filling up 83size, about 83managingdispatch messages 27meetings, about 31receipts 14meetingslisting upcoming 31managing

shortcuts (continued)classic conversation 90Optional Conversation 1 94standard conversation 85signing in to Connection 5sources of greetings 38speedpl

CHAPTER 3Voicemail Basics• Calling Cisco Unity Connection, page 5• Sending Voice Messages, page 5• Checking Messages, page 8• Replying to Messages, pa

You can send voice messages to other Cisco Unity Connection users without dialing their extensions. Thiscan be helpful when you do not want to disturb

Sending a Voice Message by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What do you want to do,

Voice CommandActiona time of day. You must say "Send" when you are ready to havethe message queued for future delivery."Cancel future d

Checking Messages by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What do you want to do,"

Voice CommandAction"Next"Play next message"Save"Save or restore as saved"Delete"Delete message"Reply"Reply to

Tip • While addressing the message, press ## to switch between spelling and number entry.• To address the message to a private list, enter the list nu

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMME

Voice CommandActionWhen Connection asks when you want the message delivered, say"Today," "Tomorrow," a day of the week, or a calen

Forwarding a Message by Using Voice CommandsProcedureStep 1After listening to the message, say "Forward."Step 2Record an introduction to the

Step 5After you have sent the forwarded message, follow the prompts to handle the original message.Managing ReceiptsRevised November 16, 2010As you wo

Managing Receipts by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What do you want to do,"

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)16 OL-21232-01 Managing Receipts by Using Voice CommandsManaging Receipts

CHAPTER 4Finding Messages• About Finding Messages, page 17• Finding Messages by Using the Message Locator Option, page 17• Finding Messages by Using t

Finding Messages with Message Locator by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2If you are not using voice commands

Finding Messages with Phone View by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main menu, select the option Find

DescriptionOptionExit the displayed message list. This returns you to the Connection search-criteriaprompt.ExitStep 5Follow the prompts to listen to a

DescriptionOptionDisplays a screen that allows you to enter a message number by using the phonekeypad, then skips to that message by highlighting it.G

CONTENTSEnrolling as a Cisco Unity Connection User 1About Enrollment 1Enrolling as a User 2Working with Cisco Unity Connection by Phone 3About the Con

Finding Messages with Go to Message by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2If you are not using voice commands,

CHAPTER 5Managing Deleted Messages• About Deleted Messages, page 23• Permanently Deleting Deleted Messages, page 23• Checking Deleted Messages, page 2

Permanently Deleting Messages by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks what you want to do, say

Checking Deleted Messages by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks "What do you want to do

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)26 OL-21232-01 Checking Deleted Messages by Using Voice CommandsChecking De

CHAPTER 6Managing Dispatch Messages• About Dispatch Messages, page 27• Responding to Dispatch Messages, page 27About Dispatch MessagesDispatch message

• Dispatch messages trigger the message indicator on your phone. If another recipient accepts a dispatchmessage, Connection turns off the indicator af

CHAPTER 7Using Voice Commands to Place Calls• About Using Voice Commands to Place Calls, page 29• Placing Calls by Using Voice Commands, page 29About

"Call <Number>" to call a Connection extension or a phone number. Say each digit individually. (For example,for extension 12345, say &

CHAPTER 8Managing Meetings• About Managing Meetings, page 31• Listing Upcoming Meetings, page 31• Starting Immediate Meetings in Cisco Unified Meeting

Finding Messages with Phone View by Using the Phone Keypad 19Finding Messages with Phone View by Using Voice Commands 20Finding Messages by Using the

Listing Upcoming Meetings by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main menu, select the option Meetings.St

Voice CommandAction"Accept"Accept a meeting request (Outlook meetings only)"Decline"Decline a meeting request (Outlook meetings on

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)34 OL-21232-01 Starting an Immediate Meeting by Using Voice CommandsStartin

CHAPTER 9Managing Personal Greetings• About Personal Greetings, page 35• Rerecording Your Current Greeting, page 36• Turning Your Alternate Greeting O

When it is on, the alternate greeting overrides all other greetings.Your Connection administrator specifies whether the system transfers callers to yo

OrOn a multilingual system, at the Main menu, select the option Setup Options, then Greetings, and <ApplicableLanguage for the Current Greeting to

Turning Your Alternate Greeting On or Off by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What

Changing a Greeting by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2On a single-language system, at the Main menu, select

Voice CommandAction"Turn on <greeting name> greeting until <date> at<time>"Turn a greeting on until a specific date and ti

Recording Greetings in Additional Languages with aMultilingual SystemWith a multilingual system, you have the option of providing your greetings in mu

Turning Your Alternate Greeting On or Off by Using Voice Commands 38Changing Greetings 38Changing a Greeting by Using the Phone Keypad 39Changing a Gr

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)42 OL-21232-01 Managing Personal GreetingsRecording Greetings in Additional

CHAPTER 10Managing Message Notification• About Message Notification, page 43• Turning Notification to Devices On or Off, page 43• Changing Notificatio

Turning Notification to a Device On or Off by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What

"Setup Options." (Connection temporarily switches to the phone keypad.)Step 3On the phone keypad, select the option Message Settings, then M

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)46 OL-21232-01 Managing Message NotificationChanging Notification Phone Num

CHAPTER 11Managing Private Lists• About Private Lists, page 47• Creating Private Lists, page 47• Changing the Members of Private Lists, page 49• Chang

Creating a Private List by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main menu, select the option Setup Options

Changing the Members of Private ListsThe maximum number of members that you can add to a private list is specified by your Cisco Unity Connectionadmin

Step 3On the phone keypad, select the option Message Settings, then Private Lists, and Change the Names.Step 4Follow the prompts to select the list wh

Deleting Private ListsAlthough you can delete individual members of your lists by phone, you cannot delete the list itself. Youdelete a list—including

Changing Your User Preferences 55About User Preferences 55Changing Your PIN 55Changing Your PIN by Using the Phone Keypad 56Changing Your PIN by Using

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)52 OL-21232-01 Managing Private ListsDeleting Private Lists

CHAPTER 12Managing Your Addressing Priority List• About the Addressing Priority List, page 53• Changing Your Addressing Priority List, page 53About th

Changing Your Addressing Priority List by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main menu, select the optio

CHAPTER 13Changing Your User Preferences• About User Preferences, page 55• Changing Your PIN, page 55• Changing Your Recorded Name, page 56• Changing

Changing Your PIN by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main menu, select the option Setup Options, then

Changing Your Recorded Name by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main menu, select the option Setup Opt

Changing Your Directory Listing Status by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What do

Changing Your Alternate Devices by Using Voice CommandsProcedureStep 1Call and sign in to Cisco Unity Connection.If you are adding an alternate device

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)60 OL-21232-01 Changing Your Alternate Devices by Using Voice CommandsChang

CHAPTER 14Choosing a Connection Conversation Menu Style• About the Connection Conversation Menu Styles, page 61• Changing Your Connection Conversation

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Ruleby Using Voice Commands 70Enabling and Disabling the Use of

Changing Your Connection Conversation Menu Style by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, &quo

CHAPTER 15Managing Call Transfer Rules• About Call Transfer Rules, page 63• Changing Settings for Call Transfer Rules, page 64About Call Transfer Rule

Turn on this transfer rule to set how indirect calls to you are handled during the nonbusiness hours that yourConnection administrator specified for y

To switch back to using voice commands, keep pressing * until you hear the "Voice CommandConversation" prompt.TipUser Guide for the Cisco Un

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)66 OL-21232-01 Managing Call Transfer RulesChanging Settings for Call Trans

CHAPTER 16Managing Your Alternate Contact Numbers• About Alternate Contact Numbers, page 67• Changing Your Alternate Contact Numbers, page 67About Alt

Connection plays the prompt to configure alternate contact numbers only when one or more keys areconfigured to transfer to an alternate contact number

CHAPTER 17Managing Personal Call Transfer Rule Sets toHandle Incoming Calls• About Personal Call Transfer Rule Sets, page 69• Enabling and Disabling t

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a BasicTransfer Rule by Using the Phone KeypadProcedureStep 1Call and sign in to

Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Usingthe Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the M

About Broadcast Messages 81Managing the Size of Your Mailbox 83About Mailbox Size 83Reasons Your Mailbox May Fill Up Quickly 83Cisco Unity Connection

Enabling a Rule Set by Using the Phone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main menu, select the option Setup Options, th

Disabling a Rule Set by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What do you want to do,&qu

Enabling the Transfer All Rule Set by Using Voice CommandsProcedureStep 1Call and sign in to Connection.Step 2When Connection asks, "What do you

Forwarding All Calls to Cisco Unity ConnectionYou can forward all your incoming calls to Cisco Unity Connection so that your personal call transfer ru

Canceling Forwarding of All Calls to Cisco Unity Connection by Using thePhone KeypadProcedureStep 1Call and sign in to Connection.Step 2At the Main me

CHAPTER 18Changing Playback Settings• About Playback Settings, page 77• Changing Playback Volume for Individual Messages, page 77• Changing Playback S

Changing Playback Volume for an Individual Message by Using the PhoneKeypadProcedureThe key that you press to adjust playback volume will depend on yo

Changing Playback Speed for an Individual Message by Using the PhoneKeypadProcedureThe key that you press to adjust playback speed will depend on your

Changing Conversation Playback Volume by Using Voice CommandsProcedureWhile listening to a prompt, use the following voice commands:CommandAction"

CHAPTER 19Broadcast Messages• About Broadcast Messages, page 81About Broadcast MessagesOccasionally, you may receive a voice message known as a broadc

CHAPTER 1Enrolling as a Cisco Unity Connection User• About Enrollment, page 1• Enrolling as a User, page 2About EnrollmentYour first step in using Cis

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)82 OL-21232-01 Broadcast MessagesAbout Broadcast Messages

CHAPTER 20Managing the Size of Your Mailbox• About Mailbox Size, page 83• Reasons Your Mailbox May Fill Up Quickly, page 83About Mailbox SizeA full ma

important messages ahead of time. Connection does not indicate when a message-retention policy is enforced,nor does it warn you before message are per

CHAPTER 21Cisco Unity Connection Phone Menus and VoiceCommands• About the Phone Menu and Voice Command Tables, page 85• Phone Menus for the Standard C

Main Menu and Shortcuts (Standard Conversation)Revised November 16, 2010While listening to the Main menu, press:Key(s)Action1Hear new messages2Send a

Key(s)Action(Not available on some systems)9Switch between using the phone keypad and using voice commands (Connection8.5 and later)(Not available on

Key(s)Action4Reply4 2Reply to all4 4Return call to sender5Forward message6 4Slow playback6 6Fast playback6 5Change volume(Not available on some system

After Message Menu and Shortcuts (Standard Conversation)After listening to a message, press:Key(s)Action1Replay message1 2Play message by number1 4Pla

Recording Menu (Standard Conversation)Use the following keys while you record messages, names, and greetings:Key(s)Action8Pause or resume#End a record

Key(s)Action4 2 3Select full or brief menus4 3 1Change PIN4 3 2Change recorded name4 4Change call transfer5 1Find messages from a Connection user(Not