
single-point-of-contact problem diagnosis and resolution; advanced remote monitoring and
performance enhancement technologies; and proven support management processes based on IT best
practices.
HP Services professionals can help customers identify the Premium support offering that fits their business
and technology goals. HP Premium Hardware and Software Services include:
Mission Critical Partnership
- custom services to help you achieve your strategic business goals
and fulfill your most demanding service-level commitments through continual service-quality
improvements
HP Critical Service
- comprehensive preventive services and super-responsive support to maximize
availability and minimize downtime risk exposure in mission-critical environments
HP Proactive 24 Service
- collaborate with HP Services professionals to improve operational
effectiveness, performance, and stability through joint services planning and 24x7
hardware/Software Support
Support Plus 24
- 24x7x365 onsite hardware and over-the-phone Software Support for HP and
selected multi vendor products, plus software updates at substantial subscription savings
Support Plus
- the economical choice for single-source hardware/Software Support delivered
during extended business hours, as well as cost-saving software updates
This product is covered by a global limited warranty and supported by HP Services.
NOTE:
NOTE: NOTE:
NOTE:
Server Blade Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support.
NOTE:
NOTE:NOTE:
NOTE:
Server Blade Enclosure Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site
support.
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support.
System Management, Performance Services and Mission Critical Support Solution
NOTE:
NOTE:NOTE:
NOTE:
For more information regarding the Blade service portfolio visit our worldwide web site on the
internet at:
http://h20219.www2.hp.com/services/cache/81725-0-0-225-121.html
HP Care Pack services for the c7000 Enclosure cover the enclosure, power supplies and fans. HP
qualified rack options are covered by these services when installed within the same rack. HP Supported
Ethernet devices covered include the Ethernet Pass-Through Module, Fibre Channel Pass-Through
Module and GbE2c Ethernet Blade Switch and Cisco Catalyst 3020 Blade Switch.
For a complete listing of service offerings and information visit:
http://www.hp.com/services/bladesystemservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP Integrity BL860c Server Blade
HP Integrity BL860c Server BladeHP Integrity BL860c Server Blade
HP Integrity BL860c Server Blade
Standard Features
DA - 12671 North America — Version 2 — February 15, 2007
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