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13 DGVox 8 Management Console Configuration Guide

Chapter 1 - Management Console

Confidential and Proprietary Information of Vox Spectrum. Ltd.

The system displays a pop-up window.

FIG UR E 7: DA TA BAS E SE TT IN GS- UPD ATE ME SS AGE BOX

Click OK.

Starting or Stopping DGVox Services

The DGVox Services window allows you to start, stop, and restart the DGVox System

services. You can also view the services running on the system.

 To start or stop DGVox Services

On the Management Console window, double-click DGVox Services.

The DGVox Services window is displayed.

FIG UR E 8: DGVOX SERV ICE S

1 2 ... 8 9 10 11 12 13 14 15 16 17 18 ... 139 140

DGVox 8 1
Management 1
Console 1
Configuration 1
Contents 3
About this Guide 5
How to get in Touch 6
Management Console 7
Changing the Password 9
 To change the password 9
Resetting the Password 10
 To reset the password 10
Modifying Database Settings 11
Click Apply 12
Managing General Settings 14
Scheduled File Transfer 15
Enabling Encryption 17
 To enable encryption 17
Modifying the Data Settings 18
 To modify data settings 18
 To modify filter settings 19
Priority Settings 20
Apply 23
 To modify phone settings 34
Phone Model 35
Channel Settings 48
Configuring General Settings 50
Configuring DN Settings 52
Configuring Channel Settings 53
Managing Cisco CTI Settings 63
Managing Avaya CTI Settings 68
Managing Nortel IP MLS CTI 72
Channel No 76
Modifying the DGVox License 78
Managing the Screen Capture 83
Managing SMS Capture 87
Click OK 93
Modifying Email-SMS Settings 94
Access Profile Path 97
Recording – Channel Settings 100
Passive Recording 102
E SS AGE BOX 104
Channel Monitor for Analog 105
Recorder 105
Chat Server Settings 105
Description 106
Cisco CTIOS Settings 107
Managing IVR Settings 108
TAB LE 48: IVR SE TTINGS 109
AB LE 49: IVR SE TTINGS 110
Managing VoxCaptvs Settings 111
 To configure Settings 112
TAB LE 51: IVR SE TTINGS 116
AB LE 52: IVR SE TTINGS 117
Managing VoxCaptvs Interface 118
Settings 118
HH:MM:SS 120
Managing Siemens Settings 121
Click Backup 127
Configuring Restore Settings 128
 To configure Restore 128
Configuring Database Backup 129
Managing Agent Login Server 131
 To add/update Agent List 132
 To delete an Agent 133
Managing Redundancy Monitor 135
Managing AudioMask Server 136
Trademarks and Copyrights 139
Vox Spectrum Ltd 140
101 Aspect Tower 140
Business Bay 140
Dubai, UAE 140

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