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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0

78-18394-01

Chapter 1 General Troubleshooting

Power and LED Tests

Table 1-39 Diagnostic Files Retrieved Based on User Privilege

Step 1 In the node view, click the Maintenance > Diagnostic tabs.

Step 2 Click Retrieve Tech Support Logs in the Controller area.

Step 3 In the Select a Filename for the Tech Support Logs Zip Archive dialog box, add the diagnostics file name

in the format TechSupportLogs_<node_name>.zip by default. Substitute the last 20 alphanumeric

characters of the node name for <node_name>. Navigate to the directory (local or network) where you

want to save the file.

A message appears asking you if you want to overwrite any existing disgnostics file in the selected

directory.

Step 4 Click Save.

CTC performs the diagnostic tasks and writes the diagnostic files in a folder named

TechSupportLogs_<node_name> under the location selected in Step 3. After all the diagnostic files are

written to the TechSupportLogs_<node_name> folder, CTC archives the retrieved diagnostic files as

TechSupportLogs_<node_name>.zip. CTC deletes the TechSupportLogs_<node_name> folder after the

archiving process is successfully completed. CTC retains this folder if the archiving process fails. The

retrieved diagnostic files can be accessed in the TechSupportLogs_<node_name> folder.

A progress bar indicates the percentage of the file that is being saved. The Save Tech Support Logs

Completed dialog box appears when the file is saved. CTC logs any error during the retrieval and

archiving of diagnostics file to the CTC Alerts Log.

Table 1-40 lists the diagnostic files retrieved by CTC.

User Privilege Level Diagnostic File Retrieval Operation

Retrieve

• Export the unfiltered alarm table contents

• Export the unfiltered conditions table contents

• Export the unfiltered history table contents

• Export the inventory table contents

• CTC Dump Diagnostics log

Maintenance

• All Retrieve level access operations

• Save the node database

Provisioning

• All Maintenance level access operations

• Retrieve and save the node-level diagnostics report

• Export the audit table contents

Superuser • All Provisioning level access operations

• Retrieve and save the node-level diagnostics report

• Export the audit table contents

1. If secure mode is not set on the node.

2. If the NODE.security.grantPermission.RetrieveAuditLog NE Default is set to “Provisioning.”

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