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Contents
vi
Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0
78-18394-01
1.7.3.3 Provision the Handheld Receiver and Perform Automatic Mode Testing 1-60
1.7.3.4 View Automatic Mode Test Results During the Test 1-60
1.7.4 Retrieving Test Results from Automatic Tests 1-61
1.7.4.1 Reviewing the Results on the Handheld Receiver Screen 1-62
1.7.4.2 Sending the Results to a Computer 1-62
1.7.5 Perform Loop Tests 1-62
1.8 Restore the Database and Default Settings 1-63
1.8.1 Restore the Node Database 1-63
1.9 PC Connectivity Troubleshooting 1-63
1.9.1 Microsoft Windows PC System Minimum Requirements 1-64
1.9.2 Sun, Solaris, or UNIX System Minimum Requirements 1-64
1.9.3 Supported Platforms, Browsers, and JREs 1-64
1.9.4 Unsupported Platforms and Browsers 1-65
1.9.5 Unable to Verify the IP Configuration of Your Microsoft Windows PC 1-65
Verify the IP Configuration of Your Microsoft Windows PC 1-65
1.9.6 Browser Login Does Not Launch Java 1-66
Reconfigure the Microsoft Windows PC Operating System Java Plug-in Control Panel 1-66
Reconfigure the Browser 1-67
1.9.7 Unable to Verify the NIC Connection on Your Microsoft Windows PC 1-67
1.9.8 Verify Microsoft Windows PC Connection to the Node (Ping) 1-68
Ping the ONS 15310-CL or ONS 15310-MA 1-69
1.10 CTC Operation Troubleshooting 1-69
1.10.1 Unable to Launch CTC Help After Removing Netscape 1-69
Set Internet Explorer as the Default Browser for CTC 1-70
1.10.2 Unable to Change Node View to Network View 1-70
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Microsoft
Windows 1-70
Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris 1-71
1.10.3 Browser Stalls When Downloading CTC JAR Files from port 1-71
Disable the VirusScan Download Scan 1-72
1.10.4 CTC Does Not Launch 1-72
Redirect the Netscape Cache to a Valid Directory 1-72
1.10.5 Sluggish CTC Operation or Login Problems 1-73
Delete the CTC Cache File Automatically 1-73
Delete the CTC Cache File Manually 1-74
1.10.6 Node Icon is Gray on CTC Network View 1-74
1.10.7 Java Runtime Environment Incompatible 1-75
Launch CTC to Correct the Core Version Build 1-76
1.10.8 Different CTC Releases Do Not Recognize Each Other 1-76
Launch CTC to Correct the Core Version Build 1-76
- Cisco ONS 15310-CL and 1
- Cisco ONS 15310-MA 1
- Troubleshooting Guide 1
- CONTENTS 3
- Contents 10
- 78-18394-01 10
- 4 Error Messages 4-1 21
- Revision History 27
- Document Objectives 28
- Audience 28
- Related Documentation 28
- Document Conventions 29
- Waarschuwing 30
- Varoitus 30
- Attention 30
- Avvertenza 31
- Advarsel 31
- ¡Advertencia! 31
- Varning! 31
- General Troubleshooting 37
- 1.1.1 Facility Loopback 38
- 1.1.2 Terminal Loopback 39
- 1.1.3 Hairpin Circuit 39
- 1.1.4 Cross-Connect Loopback 39
- Test the Facility Loopback 41
- Test the Electrical Cabling 42
- Test the Hairpin Circuit 43
- • Click Delete 64
- Loopcodes on DS1 Ports 65
- 1.5.1 FEAC Send Code 66
- Test the Ethernet Card 68
- Test the OC-N Card 80
- 1.7.2.2 Perform Manual Tests 93
- 1.7.3.1 True Automatic Mode 95
- 1.7.3.2 Manual Prompt Mode 95
- 1.7.5 Perform Loop Tests 98
- Reconfigure the Browser 103
- CTC Operation Troubleshooting 106
- 1.10.4 CTC Does Not Launch 108
- 1.10.12 DCC Connection Lost 115
- 1.11 Circuits and Timing 116
- Circuits and Timing 117
- 1.12 Fiber and Cabling 122
- Fiber and Cabling 123
- 87654321 12345678 124
- Figure 1-12 LAN Cable Layout 125
- Table 1-34 LAN Cable Pinout 125
- 1.13 Power and LED Tests 126
- Power and LED Tests 127
- Verify Card LED Operation 128
- Off-Load the Diagnostics File 128
- Alarm Troubleshooting 131
- 2.1.1 Critical Alarms (CR) 132
- 2.1.2 Major Alarms (MJ) 132
- 2.1.3 Minor Alarms (MN) 133
- 2.1.4 Not Alarmed Conditions 134
- 2.3 Alarm Logical Objects 140
- Alarm Logical Objects 141
- 2.5 Trouble Notifications 146
- 2.5.3 Severities 147
- 2.5.4 Alarm Hierarchy 147
- Trouble Notifications 148
- 2.6 Safety Summary 149
- 2.7 Alarm Procedures 150
- 2.7.2 AIS-L 151
- 2.7.3 AIS-P 151
- 2.7.4 AIS-V 152
- 2.7.5 ALS 152
- 2.7.6 APC-END 152
- 2.7.7 APSB 152
- 2.7.8 APSCDFLTK 153
- 2.7.9 APSCINCON 153
- 2.7.10 APSCM 153
- 2.7.11 APSCNMIS 154
- 2.7.12 APSIMP 154
- 2.7.13 APS-INV-PRIM 155
- 2.7.14 APSMM 155
- Clear the APSMM Alarm 156
- 2.7.15 APS-PRIM-FAC 157
- 2.7.16 APS-PRIM-SEC-MISM 157
- 2.7.17 AS-CMD 157
- Clear the AS-CMD Condition 158
- 2.7.18 AS-MT 159
- 2.7.19 AS-MT-OOG 159
- 2.7.20 AUD-LOG-LOSS 159
- 2.7.21 AUD-LOG-LOW 160
- 2.7.22 AUTOLSROFF 160
- 2.7.23 AUTORESET 160
- 2.7.24 AUTOSW-AIS 161
- 2.7.25 AUTOSW-LOP (STSMON) 162
- 2.7.26 AUTOSW-LOP (VT-MON) 162
- 2.7.27 AUTOSW-PDI 162
- 2.7.28 AUTOSW-SDBER 163
- 2.7.29 AUTOSW-SFBER 163
- 2.7.30 AUTOSW-UNEQ (STSMON) 164
- 2.7.31 AUTOSW-UNEQ (VT-MON) 164
- 2.7.32 BAT-FAIL 165
- 2.7.33 BERT-ENBL 166
- 2.7.34 BERT-SYNC-FAIL 166
- 2.7.35 BKUPMEMP 166
- 2.7.36 BLSROSYNC 167
- Alarm Procedures 168
- 2.7.38 CARLOSS (EQPT) 169
- 2.7.39 CARLOSS (ML100T) 170
- 2.7.40 CLDRESTART 171
- 2.7.41 COMIOXC 172
- 2.7.42 CONTBUS-CLK-A 173
- 2.7.43 CONTBUS-CLK-B 173
- 2.7.44 CONTBUS-DISABLED 174
- 2.7.45 CONTBUS-IO-A 175
- 2.7.46 CONTBUS-IO-B 175
- 2.7.47 CTNEQPT-PBPROT 176
- 2.7.48 CTNEQPT-PBWORK 177
- 2.7.49 DATA-CRC; 178
- 2.7.50 DATAFLT 178
- 2.7.51 DBOSYNC 179
- 2.7.52 DISCONNECTED 179
- 2.7.53 DS3-MISM 180
- 2.7.54 DUP-IPADDR 180
- 2.7.55 DUP-NODENAME 181
- 2.7.56 DUP-SHELF-ID 182
- 2.7.57 EHIBATVG 182
- 2.7.58 ELWBATVG 182
- 2.7.59 ENCAP-MISMATCH-P 183
- 2.7.60 EOC 184
- Clear the EOC Alarm 185
- 2.7.61 EOC-L 186
- 2.7.62 EQPT 187
- 2.7.63 EQPT-MISS 188
- 2.7.64 ERFI-P-CONN 188
- 2.7.65 ERFI-P-PAYLD 189
- 2.7.66 ERROR-CONFIG 189
- 2.7.67 ETH-LINKLOSS 190
- 2.7.68 EXCCOL 191
- 2.7.69 EXT 191
- 2.7.70 FAILTOSW 192
- 2.7.71 FAILTOSW-PATH 192
- 2.7.72 FAN 193
- 2.7.73 FAN-DEGRADE 193
- 2.7.74 FE-AIS 193
- 2.7.75 FE-DS1-MULTLOS 194
- 2.7.76 FE-DS1-NSA 194
- 2.7.77 FE-DS1-SA 195
- 2.7.78 FE-DS1-SNGLLOS 195
- 2.7.79 FE-DS3-NSA 196
- 2.7.80 FE-DS3-SA 196
- 2.7.81 FE-EQPT-NSA 197
- 2.7.82 FE-FRCDWKSWBK-SPAN 197
- 2.7.83 FE-FRCDWKSWPR-SPAN 198
- 2.7.84 FE-IDLE 198
- 2.7.85 FE-LOCKOUTOFPR-SPAN 198
- 2.7.86 FE-LOF 198
- 2.7.87 FE-LOS 199
- 2.7.88 FE-MANWKSWBK-SPAN 199
- 2.7.89 FE-MANWKSWPR-SPAN 199
- 2.7.90 FEPRLF 199
- 2.7.91 FORCED-REQ 200
- 2.7.92 FORCED-REQ-SPAN 200
- 2.7.93 FP-LINK-LOSS 201
- 2.7.94 FRCDSWTOINT 201
- 2.7.95 FRCDSWTOPRI 201
- 2.7.96 FRCDSWTOSEC 201
- 2.7.97 FRCDSWTOTHIRD 202
- 2.7.98 FRNGSYNC 202
- 2.7.99 FSTSYNC 202
- 2.7.100 FULLPASSTHR-BI 203
- 2.7.101 GFP-CSF 203
- 2.7.102 GFP-EX-MISMATCH 203
- 2.7.103 GFP-LFD 204
- 2.7.104 GFP-UP-MISMATCH 204
- 2.7.105 HELLO 205
- 2.7.106 HIBATVG 206
- 2.7.107 HI-LASERBIAS 206
- 2.7.108 HI-LASERTEMP 207
- 2.7.109 HI-RXPOWER 208
- 2.7.110 HITEMP 208
- 2.7.111 HI-TXPOWER 208
- 2.7.112 HLDOVRSYNC 209
- 2.7.113 I-HITEMP 210
- 2.7.114 IMPROPRMVL 211
- 2.7.115 INC-ISD 212
- 2.7.117 INCOMPATIBLE-SW 213
- 2.7.118 INHSWPR 213
- 2.7.119 INHSWWKG 214
- 2.7.120 INTRUSION-PSWD 214
- 2.7.121 INVMACADR 215
- 2.7.122 IOSCFGCOPY 215
- 2.7.123 ISIS-ADJ-FAIL 215
- Clear the ISIS-ADJ-FAIL Alarm 216
- 2.7.124 KB-PASSTHR 217
- 2.7.125 LASEREOL 217
- 2.7.126 LCAS-CRC 217
- 2.7.127 LCAS-RX-DNU 218
- 2.7.128 LCAS-RX-FAIL 219
- 2.7.129 LCAS-TX-ADD 219
- 2.7.130 LCAS-TX-DNU 220
- 2.7.131 LINK-KEEPALIVE 220
- 2.7.132 LKOUTPR-S 221
- 2.7.133 LOA 221
- 2.7.134 LOCKOUT-REQ 222
- 2.7.135 LOF (BITS) 222
- 2.7.136 LOF (DS1) 223
- 2.7.137 LOF (DS3) 224
- 2.7.138 LOF (EC1) 225
- 2.7.139 LOF (OCN) 225
- 2.7.140 LOF (STSTRM) 226
- 2.7.141 LOGBUFR90 226
- 2.7.142 LOGBUFROVFL 226
- 2.7.143 LO-LASERBIAS 227
- 2.7.144 LO-LASERTEMP 228
- 2.7.145 LOM 228
- 2.7.146 LOP-P 228
- 2.7.147 LOP-V 229
- 2.7.148 LO-RXPOWER 229
- Clear the LO-RXPOWER Alarm 230
- 2.7.149 LOS (BITS) 231
- 2.7.150 LOS (DS1) 231
- 2.7.151 LOS (DS3) 232
- Clear the LOS (DS3) Alarm 233
- 2.7.152 LOS (EC1) 234
- 2.7.153 LOS (FUDC) 235
- 2.7.154 LOS (OCN) 236
- 2.7.155 LO-TXPOWER 237
- 2.7.156 LPBKCRS 238
- 2.7.157 LPBKDS3FEAC 238
- 2.7.158 LPBKDS3FEAC-CMD 239
- 2.7.161 LPBKFACILITY (EC1) 240
- 2.7.162 LPBKFACILITY (OCN) 241
- 2.7.165 LPBKTERMINAL (EC1) 242
- 2.7.166 LPBKTERMINAL (OCN) 243
- 2.7.167 LWBATVG 243
- 2.7.168 MAN-REQ 244
- 2.7.169 MANRESET 244
- 2.7.170 MANSWTOINT 244
- 2.7.171 MANSWTOPRI 244
- 2.7.172 MANSWTOSEC 245
- 2.7.173 MANSWTOTHIRD 245
- 2.7.174 MANUAL-REQ-SPAN 245
- 2.7.175 MATECLK 246
- 2.7.176 MEA (EQPT) 246
- 2.7.177 MEA (FAN) 247
- 2.7.178 MEA (PPM) 248
- 2.7.179 MEA (SHELF) 248
- 2.7.180 MEM-GONE 248
- 2.7.181 MEM-LOW 248
- 2.7.182 MFGMEM 248
- 2.7.183 NO-CONFIG 249
- 2.7.184 NON-CISCO-PPM 249
- 2.7.185 NOT-AUTHENTICATED 250
- 2.7.186 OOU-TPT 250
- 2.7.187 OPEN-SLOT 250
- 2.7.188 PDI-P 251
- 2.7.189 PLM-P 252
- 2.7.190 PLM-V 253
- 2.7.191 PORT-MISMATCH 253
- 2.7.192 PRC-DUPID 254
- 2.7.193 PROTNA 254
- 2.7.194 PROV-MISMATCH 254
- 2.7.195 PWR-FAIL-A 255
- 2.7.196 PWR-FAIL-B 255
- 2.7.197 RAI 256
- 2.7.198 RFI-L 256
- 2.7.199 RFI-P 257
- 2.7.200 RFI-V 257
- 2.7.201 ROLL 258
- 2.7.202 ROLL-PEND 259
- 2.7.203 ROUTE-OVERFLOW 259
- 2.7.204 RPR-PASSTHR 259
- 2.7.205 RPRW 259
- 2.7.206 RUNCFG-SAVENEED 260
- 2.7.207 SD 260
- 2.7.208 SD-L 262
- 2.7.209 SD-P 263
- 2.7.210 SD-V 263
- 2.7.211 SF 264
- 2.7.212 SF-L 264
- 2.7.213 SF-P 265
- 2.7.214 SFTWDOWN 265
- 2.7.215 SF-V 265
- 2.7.216 SHELF-COMM-FAIL 266
- 2.7.217 SNTP-HOST 266
- 2.7.218 SQM 267
- 2.7.219 SSM-DUS 267
- 2.7.220 SSM-FAIL 267
- 2.7.221 SSM-LNC 268
- 2.7.222 SSM-OFF 268
- 2.7.223 SSM-PRC 268
- 2.7.224 SSM-PRS 269
- 2.7.225 SSM-RES 269
- 2.7.226 SSM-SDH-TN 269
- 2.7.227 SSM-SETS 269
- 2.7.228 SSM-SMC 269
- 2.7.229 SSM-ST2 270
- 2.7.230 SSM-ST3 270
- 2.7.231 SSM-ST3E 270
- 2.7.232 SSM-ST4 270
- 2.7.233 SSM-STU 271
- 2.7.234 SSM-TNC 271
- 2.7.235 SW-MISMATCH 271
- 2.7.236 SWMTXMOD-PROT 272
- 2.7.237 SWMTXMOD-WORK 272
- 2.7.238 SWTOPRI 273
- 2.7.239 SWTOSEC 273
- 2.7.240 SWTOTHIRD 273
- 2.7.241 SYNC-FREQ 274
- 2.7.242 SYNCPRI 274
- 2.7.243 SYNCSEC 275
- 2.7.244 SYNCTHIRD 275
- 2.7.245 SYSBOOT 276
- 2.7.246 TIM 276
- 2.7.247 TIM-MON 277
- 2.7.248 TIM-P 278
- 2.7.249 TIM-S 278
- 2.7.250 TIM-V 279
- 2.7.251 TPTFAIL 279
- 2.7.252 TX-AIS 280
- 2.7.253 TX-LOF 280
- 2.7.254 TX-RAI 281
- 2.7.255 UNEQ-P 281
- 2.7.256 UNEQ-V 283
- 2.7.257 UNQUAL-PPM 283
- 2.7.258 VCG-DEG 284
- 2.7.259 VCG-DOWN 284
- 2.8 DS-1 Line Alarms 285
- 2. The ACT LED turns on 286
- Initiate a Lock-On Command 288
- Physically Replace a Card 293
- Delete a Circuit 294
- Clear an EC-1 Port Loopback 296
- Transient Conditions 299
- 3.2 Trouble Notifications 301
- 3.3 Transient Conditions 302
- 3.3.37 WORK-QUEUE-FULL 308
- 3.3.38 WKSWBK 308
- 3.3.39 WKSWPR 308
- 3.3.40 WRMRESTART 308
- Error Messages 309
- Table 4-1 Error Messages 310
- Chapter 4 Error Messages 311
- Numerics 365
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